Frequently Asked Questions

Is Gold Palace jewellery BIS hallmarked?

Yes — every piece of gold and silver jewellery sold at Gold Palace is BIS-hallmarked, meeting India’s official government purity certification standard set by the Bureau of Indian Standards. Each hallmarked piece carries a HUID (Hallmark Unique Identification) number, a unique alphanumeric code that lets you verify the exact purity, jeweller, and hallmarking centre behind that specific item on the official BIS registry. This isn’t an optional add-on for select items — it’s standard practice across our full collection, from bridal sets to everyday jewellery to silver pooja articles. As a three-generation family business built on trust, we treat hallmarking as a baseline expectation, not a selling point: every gold or silver piece you buy from us, whether in-store in Nellore or online with worldwide shipping, comes with this traceable certification built in. If you already own a piece and want to confirm its authenticity yourself, see our step-by-step HUID verification guide linked below.

What gold purities does Gold Palace offer?

Gold Palace offers three gold purities to suit different needs: 22KT (916 hallmark), 18KT, and 14KT. 22KT is 91.6% pure gold — the traditional choice for Indian bridal and festive jewellery, prized for its rich colour and cultural significance, though it’s softer and better suited to simpler, sturdier designs. 18KT (75% gold) and 14KT (58.3% gold) contain more alloy metal, which makes them noticeably more durable and lighter to wear — this is why most of our diamond-set and gemstone jewellery, along with everyday-wear pieces like slim rings and delicate chains, is crafted in these purities rather than 22KT. Every purity level is BIS-hallmarked regardless of which you choose. If you’re unsure which purity suits your occasion, budget, or how often you plan to wear the piece, our full comparison guide breaks down the practical differences in detail — see the link below.

Are Gold Palace’s diamonds natural or lab-grown?

Both — Gold Palace stocks natural diamonds and lab-grown diamonds side by side, so you can choose based on budget, ethics, or personal preference rather than settling for whichever one a store happens to carry. Natural diamonds are mined and formed over billions of years; lab-grown diamonds are chemically and physically identical to natural stones but created in a controlled lab environment, typically at a lower price point for the same carat and clarity. Every diamond we sell, natural or lab-grown, is IGI or GIA certified, meaning an independent gemological authority has verified its cut, clarity, colour, and carat — you’re never relying on our word alone. This matters most for larger centre stones in engagement rings and solitaire pieces, where certification directly affects resale and insurance value. Our honest buyer’s guide compares the two in more depth if you’re deciding between them — linked below.

Does Gold Palace offer a buyback policy?

Yes — Gold Palace offers a lifetime buyback policy on the jewellery we sell, with no expiry date attached to it. In practice, this means you can bring a piece back to our Nellore showroom years after purchase and exchange or sell it back based on the current gold rate and the item’s condition, rather than losing most of its value the moment it leaves the store — a common concern with unbranded or undocumented jewellery. This policy is part of a broader trust commitment from a family business now in its third generation, currently run by Shreyans, Vinay, Yash, and Jainay Jain. It’s also reflected in how customers already talk about us — Gold Palace holds a 4.6-star rating across 276+ Google reviews, with buyers frequently mentioning being repeat customers over many years. For exact terms and conditions on buyback (deductions, documentation needed, etc.), please contact our showroom directly before your visit.

What are Gold Palace’s making charges?

Gold Palace prices making charges (also called “VA” or Value Addition) transparently on every product page, so you see the exact making-charge percentage before you buy rather than negotiating it at the counter. From time to time we run limited-period promotional offers that reduce this — for example, a flat 9.99% VA offer on select gold jewellery. It’s important to know this promotional rate is not our standing price: it applies only during the announced offer window and only to eligible gold jewellery, and reverts to standard per-design making charges once the promotion ends. Making charges outside of promotions vary by design complexity — a plain band costs less to make than an intricately hand-finished bridal piece, and that difference is reflected honestly in the price rather than hidden in a flat markup. Check our homepage or WhatsApp us for whichever offer is currently running before you shop, since these change periodically throughout the year.

Does Gold Palace ship outside India?

Yes — Gold Palace ships worldwide, in addition to delivering across India. Orders can be placed online through our website or directly via WhatsApp, where our team can walk you through available designs, confirm sizing, and answer questions before you commit to a purchase — a service several customers specifically highlight, including packages delivered safely to buyers who couldn’t visit the Nellore showroom in person. International and domestic shipments are securely packaged given the value of gold, diamond, and silver jewellery, and you’ll receive tracking information once your order is dispatched. If you’re ordering as a gift or for a wedding and need it to arrive by a specific date, we’d recommend reaching out via WhatsApp or phone ahead of time so we can confirm realistic delivery timelines for your destination, since international shipping times vary by country and customs processing.

Where is Gold Palace located?

Gold Palace’s physical showroom is located at 23/971-1, Achari Street, opposite Hotel Shivam, Nellore, Andhra Pradesh 524003, India — in the Ramesh Reddy Nagar area of the city. We’re open Monday through Saturday, 10:30 AM to 9:00 PM, and closed on Sundays. You can reach us by phone at +91-861-2331133 or +91-861-2327611, or via WhatsApp at +91-9920010474 for faster responses on product questions, appointments, or order status. If you’re visiting for the first time, opposite Hotel Shivam is the easiest landmark to navigate by, and our Google Business listing has turn-by-turn directions along with photos of the storefront and showroom interior. While walk-ins are always welcome, calling or messaging ahead is a good idea if you want a specific staff member’s help or are coming in for a large, considered purchase like bridal or festive jewellery.

How can I verify my gold’s hallmark?

Every BIS-hallmarked piece from Gold Palace carries a HUID (Hallmark Unique Identification) number — a unique code stamped on the jewellery itself — that you can look up against the official BIS registry to confirm the piece’s purity, the hallmarking centre that certified it, and that it hasn’t been tampered with since certification. This verification is free and takes only a couple of minutes through BIS’s official tools, and it works for any BIS-hallmarked jewellery, not just pieces bought from us, which makes it a useful check whenever you’re buying gold anywhere in India. We’ve written a complete step-by-step walkthrough — including exactly where to find the HUID number on your piece, which BIS portal or app to use, and what each part of the result means — in our BIS Hallmarking & HUID guide. We’d recommend every gold buyer bookmark that process, regardless of where they shop.

What’s the difference between 22K, 18K, and 14K gold?

The core difference is purity and alloy content. 22K gold is 91.6% pure gold (the “916” hallmark you’ll see stamped on it), making it the richest in colour and the traditional standard for Indian bridal and festive jewellery — but that same softness means it’s better suited to thicker, simpler designs rather than intricate settings. 18K gold (75% pure) and 14K gold (58.3% pure) trade some purity for significantly more durability and lighter weight, which is why nearly all diamond-set rings, delicate chains, and everyday-wear pieces are crafted in these two purities rather than 22K — the added alloy metal holds gemstones more securely and resists daily wear better. Price also scales with purity, so 18K and 14K pieces are generally more affordable gram-for-gram than 22K. Our full comparison guide walks through which purity suits which occasion, budget, and wear frequency in more detail.